FAQs

1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Your order ships from our warehouse in Shenzhen, China. Delivery time is divided into handling and transit:

  • Handling time: 1–3 business days

  • Transit time: 8–12 business days

  • Estimated total delivery time: 9–15 business days

3. DO YOU SHIP OUTSIDE THE UNITED STATES?

We currently deliver to the United States only. Orders from other countries cannot be processed at this time.

4. WILL I BE CHARGED CUSTOMS OR IMPORT FEES?

No. Any customs duties or import taxes that may apply to your shipment are covered by Oreglory. You will never be charged additional fees upon delivery.

5. MY TRACKING NUMBER ISN'T WORKING

Tracking numbers typically take 1–2 business days to update after your order ships. If there's still no activity after 48 hours, contact us at contact@oreglory.com and we'll verify it for you.

6. I NEED HELP WITH A LATE ORDER

Orders typically arrive within 9–15 business days total. If your order hasn't arrived after 15 business days, please contact our team — we're happy to help track it down or arrange a resolution.

7. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept all major secure payment methods, including Visa, Mastercard, American Express, Discover, and JCB, processed securely through Stripe.

8. CAN I CANCEL MY ORDER?

Just after your order has been successfully placed.

9. HOW SECURE IS MY PERSONAL INFORMATION?

We follow industry-standard security practices to protect your information at checkout. Your payment details are encrypted using SSL technology and processed directly by Stripe — we do not store your full card information on our own servers.

10. WHAT IS YOUR RETURN POLICY?

We accept returns within 30 days of delivery — for defective items and items you've simply changed your mind about — with no restocking fees. For change-of-mind returns, return shipping is the customer's responsibility, since our return warehouse is in China and international return shipping can be costly. For defective, damaged, or incorrect items, we cover the return shipping cost. Full details are in our Refund & Return Policy.

Shop Name: Oreglory
Company Name: LOFT SOLUTIONS SARL
Commercial Register number: 32513

ICE: 001643816000094
Email: contact@oreglory.com
Tel.: +212 689709121

Business address:

N127 Sec L Mehdi Ben Aboud Al Houda, Agadir 80000, Morocco

Warehouse address:

7I, Guanglong Building, Pinghu Street, Longgang District, Shenzhen City, Guangdong Province, China

If you have any questions about your order, you can email us at contact@oreglory.com or call us on +212 689709121

Our team is available Monday to Friday, 9:00 AM – 5:00 PM (GMT+1) and usually responds within 12–24 hours on business days.

Thank you for your patience!

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