1. Delivery Area

We currently deliver to the United States only. Orders from other countries cannot be processed at this time.

2. Delivery Address

Orders are shipped to the address provided at checkout. Please double-check all details before completing your order — incorrect or incomplete addresses may cause delays or failed delivery.

3. Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day.

4. Shipping Time

Once processed, your order ships from our warehouse in Shenzhen, China. Average delivery time to the United States is:

8–12 business days

Delivery times may vary due to:

• Customs clearance
• Carrier or transport capacity
• Seasonal demand and holidays
• High order volume

5. Total Estimated Delivery Time

• Processing time: 1–3 business days
• Shipping time: 8–12 business days

These are estimates only. External factors beyond our control may affect actual delivery time.

6. Shipping Costs & Customs

Shipping is free on all orders. Any customs duties or import taxes that apply to your shipment are covered by Oreglory — you will not be charged additional fees upon delivery.

7. Payment Options

We accept secure, encrypted payments via major cards (Visa, Mastercard, American Express) and other methods available at checkout, processed through Stripe.

8. Shipment Tracking

Once your order ships, you'll receive a confirmation email with a tracking link. Tracking updates typically appear within 1–2 business days after your package leaves the warehouse.

You can track your delivery here at any time: 👉 https://oreglory.com/pages/order-tracking

9. Failed Delivery or Incorrect Address

If delivery fails due to an incorrect or incomplete address, the package may be returned to us. We'll contact you to arrange redelivery or another resolution. Please review your address carefully at checkout.

10. Delivery Confirmation

Once a carrier marks a package as delivered, delivery is considered complete. If you can't locate a package marked as delivered, contact us and we'll help you investigate with the carrier.

11. Lost, Stolen, or Delayed Packages

If your order hasn't arrived, contact us at contact@oreglory.com. We'll help resolve it, including a replacement or refund for orders confirmed lost in transit. For delivered packages reported as missing or stolen, we'll do our best to assist with a carrier claim.

12. Contact