Shipping Policy
At Oreglory, clear and reliable delivery is a priority. Below is everything you need to know about where we ship, how long it takes, and what to expect along the way.
1. Delivery Area
We currently ship to the United States only. We're unable to process orders to other countries, U.S. military addresses (APO/FPO), or certain U.S. territories at this time.
2. Delivery Address
Orders are shipped to the address provided at checkout. Please double-check all details before completing your order — incorrect or incomplete addresses may cause delays or failed delivery.
3. Order Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day.
4. Shipping Time
Once processed, your order ships from our warehouse in Shenzhen, China. Average delivery time to the United States is:
8–12 business days
Delivery times may vary due to:
- Customs clearance
- Carrier or transport capacity
- Seasonal demand and holidays
- High order volume
5. Total Estimated Delivery Time
- Processing time: 1–3 business days
- Shipping time: 8–12 business days
Total estimated delivery: approximately 9–15 business days from purchase.
These are estimates only. External factors beyond our control may affect actual delivery time.
6. Shipping Costs & Customs
Shipping is free on all orders. Any customs duties or import taxes that apply to your shipment are covered by Oreglory — you will not be charged additional fees upon delivery.
7. Payment Options
We accept secure, encrypted payments via major cards (Visa, Mastercard, American Express) and other methods available at checkout, processed through Stripe.
8. Shipment Tracking
Once your order ships, you'll receive a confirmation email with a tracking link. Tracking updates typically appear within 1–2 business days after your package leaves the warehouse.
9. Failed Delivery or Incorrect Address
If delivery fails due to an incorrect or incomplete address, the package may be returned to us. We'll contact you to arrange redelivery or another resolution. Please review your address carefully at checkout.
10. Delivery Confirmation
Once a carrier marks a package as delivered, delivery is considered complete. If you can't locate a package marked as delivered, contact us and we'll help you investigate with the carrier.
11. Lost, Stolen, or Delayed Packages
If your order hasn't arrived, contact us at contact@oreglory.com. We'll help resolve it, including a replacement or refund for orders confirmed lost in transit. For delivered packages reported as missing or stolen, we'll do our best to assist with a carrier claim.
12. Contact
Email: contact@oreglory.com
Phone: +212 689709121
Support hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+1). Our team typically responds within 12–24 hours on business days.
Company Information
Shop Name: Oreglory
Company Name: LOFT SOLUTIONS SARL
Commercial Register: 32513 | ICE: 001643816000094
Business address: N127 Sec L Mehdi Ben Aboud Al Houda, Agadir 80000, Morocco
Warehouse address: 7I, Guanglong Building, Pinghu Street, Longgang District, Shenzhen City, Guangdong Province, China
